Configuration · Letting agents & property managers

Lettings & property management

Repairs, rent arrears and certificates handled before anyone has to chase them.

Your CRM keeps the tenancies. Agentric OS keeps them moving: a leaking tap becomes a booked contractor and an updated tenant, a late payment becomes a polite reminder sequence, an expiring certificate becomes a booked inspection.

Every repair
tracked until it is fixed
Every certificate
renewed before it expires
Landlord limits
respected on every spend
Repair · Flat 3, 12 Mill Lane

Reported on WhatsApp · 21:40

1
Tenant wrote

“the kitchen tap is leaking”

2
Priority set

by your rules → within 48 hours

3
Contractor booked

within the landlord’s limit

4
Tenant told

visit tomorrow, 10:00–12:00

5
Job closed

contractor’s note read back

Not “ticket logged”

“Tap fixed in 36 hours, no one at the office touched it”

Agentric OS › Configurations › Lettings & property management

This configuration at a glance

For
Letting agents and property managers
Works on top of
Your lettings CRM, your repairs tool, your bank feed, email and WhatsApp
Situations
Repair reported, rent late, safety certificate expiring, rent review, tenant moving out, viewing request, routine tenant question
Messages included
Repair received and booked, contractor on the way, rent reminders, certificate renewal notices, move-out checklist, viewing confirmations, landlord updates
Does by itself · asks first
Logs and prioritises repairs, books contractors within the landlord’s limit, chases rent and certificates, answers routine questions from the tenancy. Spend above the limit, rent changes and anything about deposits wait for a person.
Counted in money
Property manager hours saved, arrears collected, compliance fines avoided, repairs closed on time

Where a property manager’s day goes

Mostly on chasing: contractors, tenants, landlords and dates.

“Any update?”

Tenants ask, contractors don’t answer, landlords want to know. The same repair is discussed five times.

Late rent noticed late

Nobody looks at the bank feed until the end of the month. A reminder in week one would have been enough.

Certificates in a spreadsheet

Gas, electrical and energy certificates expire on dates someone has to remember. A missed one is a fine.

Growth means hiring

Every new hundred units means another property manager doing the same chasing by hand.

What it handles

The chasing your team does every day, run from start to finish inside the rules you and your landlords set.

Repair reported

Sets the priority by your rules, books a contractor within the landlord’s limit, keeps the tenant updated and closes the job.

Rent late

Sends reminders that get firmer step by step, stops the moment rent arrives and hands the rest to your team.

Certificates

Watches every gas, electrical and energy certificate, books the inspection in time and alerts a person if a date is at risk.

Rent review

Prepares the yearly review from the tenancy and the rules you set, and sends it only after a person approves.

Moving out

Sends the move-out checklist, books the check-out inspection and prepares the deposit decision for your team.

Tenant questions and viewings

Answers routine questions from the tenancy and your notes, and books and confirms viewings.

…and your own

Every situation above is a set of steps and rules you can change. Any other situation your team handles by hand can be added the same way, without rebuilding anything.

Every situation, seen through to the end

The same four steps every time, so nothing depends on who remembers to follow up.

  1. 1

    Notices

    Sees what changed in your CRM, or what a customer just wrote, and reads the latest details before deciding anything.

  2. 2

    Decides by your rules

    Every action is checked against rules you set: done straight away, sent to a person for approval, or never done.

  3. 3

    Acts and checks

    Sends the message or makes the change in your CRM, then reads it back. “Sent” is not counted as “done”.

  4. 4

    Hands over when needed

    Anything unusual, late or outside your rules goes to a person with the full history, never left hanging.

Counted in money, not in messages

Every situation it handles is recorded with what it cost, what it saved and what it brought in. You see it per week, per team and per location.

Property manager hours

Time no longer spent chasing contractors, tenants and dates, at your own hourly rates.

Arrears collected

Rent paid after an automatic reminder, and how many days sooner it arrived.

Fines avoided

Certificates renewed before they expired, against the penalty you would face.

Repairs on time

Repairs closed within the time your rules set, and what each one cost.

Free shadow check

See what it would do in your business before you commit to anything.

  • Read-only access to your CRM: nothing is sent and nothing is changed
  • For two to four weeks it handles your real work in the background and writes down every step it would take
  • You get a report in money: hours your team would have saved and revenue it would have brought in
  • Then you switch on the parts you trust, one by one

How it goes

  1. 1

    Connect

    Read-only access to your CRM and a short call about your rules.

  2. 2

    Watch

    It works alongside your team without sending anything.

  3. 3

    Decide

    You see what it would have done and what it was worth, then choose what goes live.

Common questions

Does it replace our lettings CRM?

No. Tenancies, properties and landlords stay where they are. Agentric OS works on top of your CRM and records what it does there, so your team sees everything as usual.

Can it spend a landlord’s money?

Only up to the limit each landlord sets. Anything above it waits for approval, with the quote attached.

What about deposits and rent changes?

Those always go to a person. Agentric OS prepares the paperwork and the numbers, a person decides.

What is the free shadow check?

For two to four weeks Agentric OS works on your real data with read-only access. It writes down everything it would have done and what that was worth, and sends nothing. Then you decide what to switch on.

Let the follow-up run itself

Tell us which CRM you use and which tasks eat your team’s day. We’ll show you what it would look like on your own data.

Book a demo

Or reach us at info@aglium.com • Telegram

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