Solution

Onboarding & Adaptation

A personalized ramp-up plan for every new hire, customer, or product user — with a grounded Q&A assistant that answers from your real policies, SOPs, and KB. Progress, sentiment, and time-to-productivity tracked from day zero.

Available as SaaS or on-premise. Personnel data and KB content stay where compliance requires.

−40%
Time to productivity
92%
Curriculum completion
+25 NPS
New-hire sentiment
Onboarding Pipeline · SISAV

New hire · Maya · Backend Engineer

S
Signal

HRIS hire event · role · seniority · tooling

I
Interpretation

Profile → role template → gap analysis

S
Solution

Personalized plan + grounded Q&A assistant

A
Action

Schedule, nudge, intro, answer in Slack

V
Verification

Quizzes · TTFC · sentiment · escalation

Not “modules assigned”

“First commit day 4. Manager-rated ready: week 5.”

The onboarding tax

Generic checklists, stale wikis, and no visibility into who’s stuck.

3 mo+

average ramp to full productivity for a new knowledge-worker hire.

20%

of new hires leave within the first 45 days — most cite onboarding (SHRM).

38%

of onboarding tickets are repeat questions answered somewhere in the wiki.

One-size

checklists ignore role, seniority, and prior experience. Senior hires sit through Excel 101.

How it works — SISAV cycle

Same five phases. Worked example: a new backend engineer hire.

Signal

Hire/customer/user joins — profile in

Onboarding starts the moment the contract is signed. Pull profile data from the systems where it already lives, not a fresh form.

  • HRIS hire/role-change events (Workday, BambooHR, HiBob, Rippling, Personio)
  • CRM kickoff events for customer onboarding (Salesforce, HubSpot)
  • IDP / SSO provisioning (Okta, Azure AD) — access fingerprint
  • Profile dimensions: role, seniority, location, language, prior tooling
  • Optional self-declared skills survey to refine the plan
👤

HRIS

🔐

SSO/IDP

🏢

CRM

📋

Survey

💬

Slack/Teams

📅

Calendar

Profile assembled → ready before day 1

Interpretation

Map profile to a role template, find the gaps

A senior backend hire doesn’t need Git basics; they do need your monorepo conventions and incident playbook. The model resolves what to skip and what to deepen.

  • Role template × seniority × declared experience
  • Gap detection against learning catalog & policy library
  • Mentor / buddy match by domain, timezone, language
  • Compliance modules (security, data handling) auto-included
  • Stakeholder graph — who Maya needs to meet first

Plan delta vs. role template

Git essentialsskipped — declared expert
SQL fundamentalsskipped — prior role
Monorepo & CI walkthroughadded
Incident response playbookadded
Mentor: Diego (payments)paired

Plan reduces from 14 modules → 9 relevant to Maya.

Solution

Curriculum + grounded Q&A assistant

A milestoned plan with mentors, KB shortcuts, and a Q&A assistant that answers strictly from your real SOPs — with citations. No hallucinated policy.

  • Week-by-week curriculum with checkpoints
  • RAG over internal KB / SOPs / policy / runbooks
  • Citations on every answer; “I don’t know” when out of scope
  • Multilingual — new hires read in their first language
  • PII masking before any external LLM call

Maya · Slack DM with assistant

Maya

“What’s our on-call rotation for the payments service?”

Assistant

Payments uses PagerDuty schedule payments-prod, weekly handoff Mondays 09:00 UTC. Primary escalates to Diego after 15min.

Sources: runbooks/payments.md#on-call · policies/incident-response.md

Action

Schedule, nudge, intro — in the tools they already use

No new portal to log into. The plan executes in Slack/Teams, calendar, and the LMS you already own — and escalates when someone stalls.

  • Calendar booking for trainings, intros, mentor 1:1s
  • Slack/Teams nudges — only when something is actually due
  • Real-time Q&A in DM — no “ask the wiki”
  • Manager dashboard: who’s on track, who’s blocked, why
  • Auto-escalate stalled hires before week 2 turns into week 6

Day 1

Welcome + access

SSO, repos, Slack channels — auto-joined.

Week 1

Buddy intros

3 paired sessions auto-scheduled.

Week 2

First PR

Starter task + reviewer assigned.

Stalled?

Manager ping

3 days idle → soft escalation.

Cadence respects timezone & quiet hours

Verification

Time-to-productivity, not seats-filled

The cycle closes on outcomes. We measure when the new hire actually contributes — first commit, first ticket closed, first deal logged — and tie it back to the plan.

  • Time-to-first-contribution per role
  • Curriculum completion & quiz scores
  • Sentiment pulse (weekly, 1-tap)
  • Manager-rated readiness at 30/60/90
  • 90-day retention vs. baseline

Q1 cohort · 47 hires

Time to first contribution9 days
Completion rate92%
Sentiment (NPS)+44
90-day retention96%
Time to productivity−42%

Everything an onboarding program needs

In one platform. Connectors to the systems you already run.

Personalized plan

Role × seniority × experience — not a one-size checklist.

Grounded Q&A

Answers from your real KB with citations. “I don’t know” when unsure.

Mentor matching

Pair by domain, timezone, language — not by who’s free Friday.

Compliance built-in

Security, data handling, role-specific regulation modules auto-included.

Multilingual

Hires read & ask questions in their first language.

Manager cockpit

Real progress, sentiment, and stall flags — not a green-tick illusion.

Stall escalation

Inactivity triggers a soft nudge, then a manager ping. No silent dropouts.

PII masking

Personnel data is redacted before any external LLM call. Policy-as-code.

LMS-friendly

SCORM/xAPI; integrates with Workday Learning, Cornerstone, Docebo, 360Learning.

Deploy your way

Onboarding runs wherever your personnel data has to live.

S

SaaS

Hosted, encrypted at rest. Up in days. Region pinning available.

P

On-Premise

For regulated industries. Personnel data and KB embeddings never leave your perimeter. Air-gap compatible.

H

Hybrid

PII redacted on-prem; LLM inference in cloud. Policy per data class.

Common onboarding cycles

Same SISAV pattern, different audience.

Engineering hires

Repo tour, runbooks, on-call shadowing — first PR by day 5.

Sales reps

Product, ICP, objection handling, CRM hygiene — first qualified call in week 2.

Customer kickoffs

Tailored implementation plan, milestones, success criteria — tracked to first value.

Support agents

Tier-1 KB mastery, shadowing, ramped queue — CSAT-tracked from week 1.

Frontline / shift workers

Mobile-first SOP delivery, safety quizzes, micro-learning during downtime.

Product user adoption

In-app guidance, role-aware tours, retention triggers — activation tracked to feature use.

Cut ramp time, not corners

Tell us about your cohorts — we’ll model the time-to-productivity improvement.

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